Terms & Conditions
Please read the following Terms & Conditions carefully before ordering any products from us. You should understand that by ordering any of our products you agree to be bound by these Terms & Conditions.
By placing an order with us you agree that you are over 18 years old, or that you have permission from a parent/guardian to purchase products from us.
The following Terms & Conditions shall apply to all orders placed at Phaenom.com. These Terms & Conditions do not affect your statutory rights.
Events outside of Phaenom’s control, or which are not reasonably foreseeable, shall be considered force majeure. This may include government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes, lack of delivery from suppliers, or government decisions that affect the market and product negatively. In such instances, Phaenom will be released from all obligations to fulfil contractual agreements.
All products remain the property of Phaenom until full payment is made. By placing an order with us, you agree that you are over 18 years old, or you have permission from a parent/guardian to purchase products from us. The applicable price is that set at the date on which you place your order. Shipping and payment costs are recognised before confirming the purchase. If for any reason we are unable to fulfil an order, an exchange for a product(s) of equal or higher value will be offered, alternatively the customer may opt for a full refund instead.
All payments made on Phaenom.com are handled by third party dedicated gateways. We do not store or have access to your payment information. All payment information is handled over SSL encryption. For more information, please read the Terms & Conditions of our provider, Shopify.
For all shipping destinations, we ensure that sales taxes, import duties and fees are included in the final sale price. Local charges (i.e. customs duty, etc.) may apply however, depending on your region, and these additional charges are at your own expense.
INTELLECTUAL PROPERTY RIGHTS
Using Phaenom.com gives you no rights to any copyright or intellectual property relating to the content of the site. All copyright is protected under national and international law. Any content from Phaenom.com can only be reproduced or distributed with permission from Phaenom.
From time to time we offer discount codes for use on Phaenom.com. Unless otherwise stated, Discount codes can only be used on full price items, and cannot be used in conjunction with any other offer or discount.
APPLICABLE LAW AND JURISDICTION
Any dispute shall be settled in accordance with Swiss law to the exclusion of any international convention.
Any dispute shall be submitted to the ordinary courts of the Canton of Valais, Switzerland, an appeal to the Federal Court being reserved.
Phaenom reserves the right to amend any information, including, but not limited to, prices, technical specifications, terms of purchase and product offers, without prior notice. In the event of a product selling out, Phaenom has the right to cancel the order and refund the amount paid. We will always notify the customer of equivalent replacement products if available.
If you have any questions regarding our Terms & Conditions, please contact us.